ABOUT SON'S ISLAND GETAWAYS & THE POSITION

Son’s Getaways operates and oversees the most enjoyable and relaxing family vacation spots across the San Antonio, New Braunfels, and Seguin areas. Our mission is to create unforgettable camping experiences for families—memories that will be cherished for a lifetime! This isn’t just a job for us; it’s a shared passion. As a dedicated team, we strive to make a meaningful impact on every guest’s stay. Our goal is to remain efficient, adaptable, and always focused on delivering the best possible experience.

The Call Center Agent is responsible for providing outstanding service over the phone and email correspondence with the guests while making reservations. This is a SEASONAL, full-time or part-time position and reports to the Office Manager. 

All

• Manages large amounts of inbound and outbound calls promptly
• Handles guests’ calls accurately using the required phone system
• Makes and edits reservations accurately using the reservation system by matching guests’ needs with available facilities and services
• Upsells ancillary services (golf carts, cabanas, etc.)
• Accurately processes credit card transaction using the reservation system and gift card transactions using a virtual terminal
• Manages and resolves customer complaints, as well as prioritize and escalate when necessary
• Responds to customer emails
• Maintains a record of all conversations in the reservation system
• Works with Marketing on ways to improve communication and transparency with our customers
• Meets personal and team qualitative and quantitative goals
• Participates in other projects and activities as assigned

• Call center and customer service experience is preferred but not required 

• Excellent customer service, communication, and problem-solving skills
• Excellent payment processing experience
• Experience with a POS system is a plus
• Experience with Microsoft Office programs
• Strong attention to detail, speed, and accuracy
• Ability to multi-task and work in a fast-paced environment
• Strong work ethic and a positive attitude
• Ability to work nights, weekends, and holidays
• Work with little to no supervision
• Maintain a positive work environment by acting and communicating in a manner so that you get along with customers, clients, vendors, coworkers, and management 

• Continuously reach, bend, lift, carry, and stoop
• Remain stationary for long periods
• Able to Lift up to 20 lbs
• Able to manipulate fingers, hands, and arms to reach, carry, type, etc

Son's Getaways provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. 

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. 

APPLY NOW by submitting and application and we will contact you for an interview.