Executive Housekeeper
Lead our housekeeping team to deliver exceptional cleanliness and guest satisfaction across our glamping properties.
About Son's Getaways
Son's Getaways operates and oversees the most enjoyable and relaxing family vacation spots across the San Antonio, New Braunfels, and Seguin areas. Our mission is to create unforgettable camping experiences for families—memories that will be cherished for a lifetime! This isn't just a job for us; it's a shared passion. As a dedicated team, we strive to make a meaningful impact on every guest's stay. Our goal is to remain efficient, adaptable, and always focused on delivering the best possible experience.
About the Role
The Executive Housekeeper (age 18+) is responsible for overseeing the safety and wellbeing of housekeeping staff and guests, as well as maintaining the highest cleanliness standards across all cabins and guest areas. This supervisor will lead a team of housekeeping staff and coordinate with maintenance for any cabin repairs. This is a seasonal, full-time position starting March 18th, reporting to the Property Manager.
Locations Hiring
Administrative Duties
- Schedules staff, monitors payroll, and maintains compliance with a payroll budget
- Participates in the recruitment process and selection of talent for the housekeeping staff
- Ensures the completion and proper communication/escalation of maintenance work orders and other concerns to the appropriate department
- Participates in the development and execution of training programs for new hires as well as ongoing training for staff members
- Creates and schedules daily assignments, daily and weekly projects, and optimizes staff to ensure cabin cleanliness and upkeep
- Conducts daily stand up meetings with housekeeping staff to prioritize the day and facilitates feedback from staff members
- Assists with maintaining an inventory of housekeeping supplies and equipment
- Maintains SDS and inventory for all chemicals
Daily Duties
- Ensures the turnover of all glamping cabins on time; verifies stayovers, reports early checkouts and communicates issues and discrepancies with the front desk
- Maintains accurate cabin and cleanliness statuses
- Provides coaching, encouragement, and recognition to staff members when necessary
- Inspects cabins for cleanliness, damage, supply levels, maintenance issues, and temperature control; coaches and drives accountability and performance improvement
- Ensures storage rooms, trash rooms, and laundry areas are clean, organized, and inventoried adequately for the next day's activities
- Leads and mentors housekeeping staff daily to ensure guest enjoyment, cleanliness standards and operational efficiencies are met or exceeded
- Manages laundry operations including inventory and cleanliness processes
Other Essential Duties
- Completes required reports on a timely basis
- Schedules deep clean on a bi-annual basis
- Collaborates with park and home office departments
- Responds to guest inquiries using the company's service recovery guidelines
- Utilizes and learns the reservation system for daily planning
- Participates in other projects and activities as assigned
Do You Have What It Takes?
Education, Training & Experience
Experience in housekeeping and management preferred.
Qualifications & Requirements
- Basic computer skills
- Strong organizational, motivational, and leadership skills
- Excellent communication, customer service, and problem-solving skills
- Strong attention to detail, speed, and accuracy
- Ability to multi-task and work in a fast-paced environment
- Strong work ethic and a positive attitude
- Required to work nights, weekends, and holidays
- Work with minimal supervision
- Maintain a positive work environment by acting and communicating in a manner so that you get along with customers, clients, vendors, coworkers, and management
Essential Physical Demands
- Able to lift up to 50 lbs
- Must be able to remain in a stationary position
- Regularly move throughout the park
- Continuously climb, balance, stoop, kneel, bend, crouch, and crawl, walk in a hot environment
- Able to manipulate fingers, hands, and arms to reach, carry, lift, etc.
- Constant exposure to outside weather conditions
Son's Getaways provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.